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FAQs

Most Popular Questions

How long will it take to receive reimbursement?

Most claims are processed within one to two business days after they are received and verified. Payments are sent shortly thereafter via direct deposit.

You can update your direct deposit information any time through your online account. Please check with your bank if you have questions regarding direct deposits.

You will be reimbursed for eligible health care claims incurred up to your annual allotment (plus any carryover, if applicable) - as long as your employment has been confirmed with your employing agency or its payroll office.

However, dependent care expenses will only be paid up to the amount in your account at the time the claim is processed. If a dependent care claim cannot be paid in full, as soon as your next allotment (FSA contribution) is received, the balance will be issued to you up to the amount that's in your account. Depending on your allotments and your dependent care expenses, it may take several pay periods before a DCFSA claim can be paid in full.

Reimbursements are based on the date that the service was provided and not when you actually paid for the service.

If you participate in paperless reimbursement, your FEHB plan or FEDVIP plan automatically forwards your claims to FSAFEDS. It may take up to 10 to 12 business days from the time your FEHB plan submits your claim until your funds are deposited into your account. The payment schedule for retail and mail-order pharmacy vendors is generally longer than what you may experience for medical, dental and vision claims. The longer payment schedule means your pharmacy claims will most likely take even longer to be reimbursed by FSAFEDS.