Most Popular Questions
Due to IRS rules, over-the-counter (OTC) medicines and drugs (excluding insulin) require a doctor's prescription to be considered for reimbursement. The prescription can be electronic or written, and it must include the following information:
A Letter of Medical Necessity (LMN) (PDF) cannot be accepted in place of a physician's prescription.
When submitting your completed claim, please include the doctor's prescription and the itemized receipt showing the purchase of the OTC medicine.
See our OTC Quick Reference Guide (PDF) for more information.