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FAQs

Most Popular Questions

What documentation do I need to submit to be reimbursed for eligible over-the-counter (OTC) drugs and medicines?

Due to IRS rules, over-the-counter (OTC) medicines and drugs (excluding insulin) require a doctor's prescription to be considered for reimbursement. The prescription can be electronic or written, and it must include the following information:

  • The date
  • The name of the patient for whom the OTC medicine is prescribed
  • The name of the OTC medicine
  • The dosage requirement (the potency of the item must match the prescribed amount)
  • The provider's address and license number

A Letter of Medical Necessity (LMN) (PDF) cannot be accepted in place of a physician's prescription.

When submitting your completed claim, please include the doctor's prescription and the itemized receipt showing the purchase of the OTC medicine.

See our OTC Quick Reference Guide (PDF) for more information.