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FAQs

Most Popular Questions

If I'm enrolled in paperless reimbursement, do I have to file claims?

No action is required to file your claim for paperless reimbursement. Once your claim has been processed by your FEHB plan or FEDVIP plan, the claim will automatically forward to the FSAFEDS program.

However, you must still file claims for eligible out-of-pocket health care expenses that are not forwarded to us by your plan.

In addition, you will be prompted to sign up for paperless reimbursement (PDF) during Open Season. Once you've enrolled in FSAFEDS, you can opt to participation in paperless reimbursement or cancel for the current benefit period until September 30 - the last day to make changes before the next Open Season.

If you opt to participate outside of Open Season, your paperless reimbursement is effective the next day. You will need to manually submit claims for any services provided for you or your family members covered under your FEHB plan and/or FEDVIP plan that are processed prior to your paperless reimbursement effective date.

Paperless reimbursement does not change your relationship or obligations to your health care provider, speed up the time it takes your provider to submit a claim to your FEHB and/or FEDVIP plan, or the time it takes for your plan to process your claim. You are expected to make payment for your out-of-pocket expenses as requested by your provider.