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FAQs

Most Popular Questions

What if my agency withholds the wrong amount?

If you notice an error regarding your allotment, please notify us as soon as possible. FSAFEDS will work with BENEFEDS to determine the required course of action.

If the error results in the allotments (FSA contributions) being less than your scheduled amount, your allotments will be recalculated based on the number of pay dates remaining in the benefit period (plan year).

Example: Let's say you elected $2,650 for the benefit period to be deducted over 26 pay periods, resulting in a per pay date allotment of $100. Then, your payroll provider fails to withhold your scheduled allotment on pay period 9 ($800 already deducted).

That leaves $1,850 of the $2,650 to be deducted from your pay for the rest of the year.

We would recalculate your allotments by spreading the remaining $1,850 over the remaining 16 pay periods. Your "new" allotment would be $115.63 per pay period so that your account is funded in full by the last payday of the year.